Privacy Policy

This policy explains what we do with your personal information when you use osnergallery.com, the website of Osner Gallery in Hout Bay, Cape Town.

Who we are

Osner Gallery, 14 Luisa Way, Hout Bay, Cape Town. Telephone +27 21 790 6494. Email info@osnergallery.com. We are responsible for the personal information collected through this website.

What we collect

What you send us. Your name, email address, telephone number and anything else you write when you use a form on this website, email us or message us on WhatsApp.
Newsletter sign ups. Your name and email address, if you ask to hear about exhibitions and new work.
Ordinary website information. Pages visited, the site or search that sent you here, your general location, browser and device. This arrives automatically and is not used to identify you personally.

What we do not collect here

Nothing is sold on this website, so we do not take payment details, card numbers or delivery addresses here. Online purchases happen on our shop, osnerartgallery.com, which has its own privacy and payment arrangements shown at checkout.

How we use your information

To answer your enquiry about an artwork, a commission, framing, shipping or a visit.
To send you our newsletter, if you asked for it. Every newsletter has an unsubscribe link, and you can also ask us to remove you at any time.
To keep the website working, safe and useful, and to understand which pages people read.

Who else sees it

We use other companies to run the website, host the online shop, send the newsletter and measure visits. They may hold your information on our behalf, and only for these purposes. We do not sell your personal information, and we do not share it with anyone else unless the law requires it.

Cookies

The website uses cookies that it needs in order to work, and may use others that count visits and help us improve the site. You can accept or decline the optional ones, and you can clear or block cookies in your browser at any time.

Keeping it

We keep enquiries for as long as we need them to look after you as a client, and newsletter details until you unsubscribe. When information is no longer needed, we delete it.

Your rights and how to reach us

Your rights

Under South African law, including the Protection of Personal Information Act, you may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. You may also tell us to stop sending you the newsletter. Email info@osnergallery.com and we will deal with your request.

Security

We take reasonable care to protect the information you send us, and we limit who can see it. No website can promise perfect security, so please do not send us sensitive information, such as card numbers or identity documents, by email or through a form.

Children

This website is meant for adults. We do not knowingly collect information about children.

Links to other websites

Our pages link to other sites, including our online shop, the Art Photography Academy, our framing service and YouTube. Those sites have their own privacy policies, and we are not responsible for them.

Changes

We may update this policy. The version on this page is the one that applies. Our terms and conditions cover the rest of your use of the website.

Last updated September 2026.